FREE SHIPPING - AUSTRALIA & NZ

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FREE SHIPPING - AUSTRALIA & NZ

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    • Shipping policy

    Order Processing & Dispatch:
     
    We dispatch orders Monday - Friday (excluding public holidays). Orders placed after 3pm AEST on Fridays, or over the weekend, will be processed on the next business day. Once your order leaves us, delivery timeframes are managed by Australia Post.

    You will receive a tracking number by email when your order ships. We know you're excited to get your order, so we do our best to get it to you as soon as possible!

    If your tracking information shows your order as delivered, but you never got the package, please contact Australia Post directly to lodge a claim, and reach out to us so we can assist where possible.

    We are not responsible for customer data entry errors regarding shipping or delivery instructions. Shipping costs will not be refunded in situations where the customer has entered information incorrectly.

    INTERNATIONAL ORDERS:

    • All product prices and shipping are quoted in AUD.

    • Buyer agrees to pay all duties and import/brokerage fees associated with the shipment.  Knockaround Australia will not be responsible for any of these costs.
    • If the buyer refuses to accept the shipment due to the cost of import, Knockaround Australia will withhold the shipping, fulfillment, and return cost incurred on the order from the Buyer's refund. The refund will be processed when the return shipment has been received by Knockaround Australia. If the return shipment on a voluntarily rejected order is not received, or lost in return, no refund will be issued to the Buyer.
    • On rare occasion the postal service in the destination country may require the recipient to contact them to arrange delivery or pickup. In this situation the buyer agrees to make reasonable efforts to contact the post office and clear the package for delivery or make the pickup.
    • To protect against fraudulent purchases, some international orders may require payment via PayPal, which protects both the buyer and the seller.  We will contact you after your order is placed if this applies.

    RETURN SHIPPING:

    To return your product, please email us at sales@knockaroundaustralia.com.au for complete return instructions.

    Shipping costs are non-refundable.  You will be responsible for paying for your own shipping costs for returning your item.

    If you are returning an order, we recommend using a trackable shipping service.